• We commit to honesty and integrity.
• We will comply with all applicable laws and regulations.
• We will not discriminate based on ethnicity, gender, age, political and religious beliefs, or disability among our employees, suppliers, and customers. We will provide equal opportunities to all.
• We will not employ workers under the age of 15.
• We will respect the dignity, privacy, and rights of all our stakeholders.
• We will prevent and prohibit all forms of abuse and psychological harassment.
• We will take all necessary measures and responsibilities for Occupational Health and Safety for our employees and suppliers.
• We will not tolerate or engage in corruption and bribery. We will not encourage, accept, or allow its occurrence, directly or indirectly.
• We will comply with competition rules and prevent monopolies.
• We will stay away from all conflicts of interest.
• We will take all necessary measures to keep the environment clean and protected, prevent waste, and conserve energy and resources.
• We commit to prioritizing the public interest in our relations with the government.
As the Öznakliyat family, within the framework of our vision "Pursue Change," we provide services beyond our customers' expectations regarding quality by using current technologies and closely monitoring industry developments. We ensure the requirements of the ISO 9001 Quality Management System, provide necessary resources and commit to continuous improvement to enhance our quality performance in all processes.
In this regard,
• Ensuring the conformity of our products and services to customer requirements and increasing customer satisfaction,
• Achieving company and unit goals with a team spirit based on the Total Quality philosophy,
• Encouraging innovative and creative approaches,
• Ensuring full compliance with national and international standards and legal regulations,
• Reviewing our business processes with a risk and opportunity evaluation perspective and implementing approaches that enhance our performance,
• Raising the efficiency of our business processes to an internationally competitive level by using data management and digital tools and solutions in line with the continuous improvement approach,
• Raising the quality awareness of all our employees and stakeholders,
we manage our principles and activities in an integrated manner with our other management systems to work with all our might to become a leading organization in our industry.
Our OHS Policy
As Öznakliyat, we aim to determine and maintain the most appropriate working methods to create a safe and healthy working environment through our Occupational Health and Safety Policy.
In this regard, we commit to:
• Creating healthy and safe working conditions with a zero-accident and zero-occupational-disease approach,
• Identifying and eliminating hazards, risks, and potential incidents in the work environment,
• Providing necessary communication activities to understand the needs and expectations of our employees and other relevant parties regarding OHS,
• Continuously improving our OHS performance by utilizing the best available technologies,
• Taking proactive measures by making necessary plans for potential emergencies,
• Providing opportunities for all necessary OHS training and monitoring the effectiveness of this training,
• Promoting lessons learned and best practices in OHS to disseminate across all our work areas,
• Monitoring and improving the OHS performance of contractor companies within the scope of our OHS Management System,
• Identifying and integrating OHS-related opportunities into our processes and practices,
• Setting goals, creating action plans, and monitoring their implementation to achieve successful OHS performance,
• Establishing a culture where safe and healthy work habits are internalized, and providing the necessary resources for this,
• Acting in compliance with national and international legal regulations and other obligations related to OHS in all geographical areas where we operate, including new investments and operations,
• Emphasizing continuous improvement in our OHS activities by ensuring the participation of all levels of the organization and our stakeholders.
All company employees, stakeholders, and contractors are obliged to work under the requirements of Öznakliyat OHS Policy. We manage our OHS-related activities to fulfill this obligation and work with all our might to be an exemplary organization in terms of occupational health and safety in our industry and the world.
Our Environmental Policy
As Öznakliyat and its employees, we aim to increase our environmental performance in line with sustainable development by continuously improving our environmental management system and protecting the environment under relevant national and international legal regulations and regulations.
In this regard, we commit to:
• Transferring a clean and healthy environment to future generations,
• Efficient use of natural resources in all our processes,
• Preventing environmental impacts and risks at their source throughout the life cycle of our processes,
• Implementing a circular economy approach,
• Prioritizing sustainability,
• Fulfilling compliance obligations of legal regulations,
• Providing environmentally friendly services,
• Increasing environmental awareness among all our employees, stakeholders, and the community.
We work with all our might to be a leading organization in our industry by implementing the principles and activities stated above through our Environmental Management Systems and sustainability approach.
Our Information Security Policy
As the Öznakliyat family, we consider information security an integral part of our business. Corporate information can exist in various forms, including electronic, paper-based, or other media.
To ensure compliance with Legal Requirements, ISO 27001 Standard requirements, customer requirements, and Information Security Management System requirements, and to continuously improve, we adhere to the following information security principles:
• Ensuring the confidentiality, integrity, availability, continuity, and control of organizational information and information systems.
• Restricting access to risks arising from the loss, alteration, or misuse of their information assets.
• Maintaining the confidentiality of information and preventing unauthorized access.
• Ensuring the integrity of information, preventing unauthorized changes, and ensuring continuous availability without degradation.
• Ensuring the availability of information and enabling authorized personnel to access it when needed.
Training sessions aimed at increasing Information Security awareness for all employees (including subcontractors) have been organized to enhance the effectiveness and sustainability of the Information Security Management System.
To minimize the impact of Information Security breaches/incidents, the management of the process with a preventive approach and ensuring business continuity are targeted.
To protect the reputation, reliability, and information assets of our organization and to ensure minimal disruption to ongoing processes, we aim to:
• Ensure the continuity of information systems.
• Increase the awareness and compliance level of employees regarding awareness, understanding, and security requirements.
• Establish compliance with contracts with third parties and actively apply technical security controls.
Our Customer Satisfaction Policy
At Öznakliyat, in addition to the importance we attach to gaining the trust of our customers, we operate following the ISO 10002 Complaint Management and Customer Satisfaction Standard. By seeking solution paths that comply with legal regulations and our principles of transparency, confidentiality, objectivity, customer focus, and privacy, we aim to evaluate complaints and provide customers with information about the process. We strive to provide an excellent customer experience with a customer-centric approach and improve our efficiency by providing accurate services on the first attempt. We consider notifications from our customers as valuable opportunities and continuously improve our business processes. We consider the quality of service we provide as our core value and work to be your first choice.